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Top 10 Frequently Asked Questions
Is there any discounted rate for long term parking?
Yes, there is a special discounted rate for long term parking. Please click
for further details.
Is there any public transportation to/fro Senai Airport?
There are taxis and bus services available at Senai Airport. The taxi and bus counters are located at the Aeromall after the arrival corridor. Please refer
for further details.
How early do I have to be at the airport for departure?
Check in counters are generally open at least two hours (for domestics) and three hours (for international) before the departure time and closes 45 minutes before flight time. However the timing may be vary by airlines. Passenger is advised to be at the airport at least 1 hour (for domestics) and 3 hours (for international) to avoid long queue and congestions.
What is the carry-on baggage limit allowance?
For economy class, the maximum weight for carry-on baggage is 7kg. The dimension must not exceed 23cm Width x 36cm Length x 56cm Height.
What is the restrictions for Liquids, Aerosols and Gels (LAGs)?
For security reasons, certain restrictions have been introduced to limit the amount of liquids, aerosols and gels (LAG) that passengers may include in their cabin baggage on international flights. All LAG items must be carried in containers that have a maximum capacity of 100 ml/mg and sealed in a transparent plastic bag. Passengers are advised to check-in all liquids, aerosols and gels (LAGs) that do not meet the limitation guidelines.
My baggage was lost/damaged upon arrival, do I entitled for compensation?
Senai Airport is not liable for any lost / damaged baggage and shall not be able to provide any compensation. If you lost or received your baggage in a damaged condition at the conveyor belt, we advise you to lodge a feedback or seek further information to the respective airlines that you’re travelling with near the baggage claim area.
Is there any locker service at the airport?
There is locker service available located at the terminal concourse next to the police station.
Where can I find money changers at the airport?
There are two money changers provider at Senai Airport with one located at after the arrival hall and the other before the departure hall.
How is the GST refund process at the airport?
The GST refund counter is located at the Aeromall next to KFC outlet. Please refer
for further details on the refund process or visit
for more information on the GST – Tourist Refund Scheme (TRS) guidelines.
What is the operations hours for retail and F&B outlets in Senai Airport?
Generally, the operations hours for retail and F&B outlets in Senai Airport open from 7.00am to 10.00pm. However it may vary depending on the outlet.